Workshop

Check out our workshops below and register before they're gone.

Elevate your hospitality, restaurant, spa, and retail service to the next level!

The Talent Craftsmen is thrilled to present "BE OUR GUEST: A Front-Of-House Service Program," designed to equip your team with key skills for delivering unparalleled customer experiences.

💲 Investment: $200/pax

2-Days Program Outline:

• Guests Recognition: Finding-Using-Sharing Guest Name and Preferences

• Understanding Guests: Service Mentality, Guest Mood Scale, Go-the-Extra-Mile

• Engaging Guests: Conversation Starters, Body Language Tips & Tricks

• Service Recovery: Overview of Root-Cause Analysis, Feedback Vs. Complaint, 6-Steps to Managing Complaints

• Telephone Etiquettes: International Luxury Standards, Verbiage, Voice Techniques

Target audience:

• All front-of-house hospitality professionals (rank and file up to managers)

🔗 Register HERE (capped at 20 learners)

Optimise your hospitality and retail Revenue to the next level!

The Talent Craftsmen is thrilled to present "FRONT DESK UPSELLING" designed to equip your team with key skills for boosting revenue while offering unparalleled guest experience.

💲 Investment: $180/pax

Program Outline:

Day 1: The Art of Upselling (9:00 AM - 5:00 PM)

• The Right Time: Understanding Buying Motivators and the Tune-In Process

• The Right Customer: Identifying Customer Profiles, Key Information, and Effective Questioning Techniques

• The Right Room: Differentiating Advantages vs. Benefits, Navigating Buying Decisions, and the Match-Needs Framework

• The Right Price: Strategies for Seeking Agreement and Closing the Upsell

Day 2: Overcoming Resistance & Sustaining Success (9:00 AM - 12:30 PM)

• Overcoming Resistance: Addressing Various Types of Resistance and applying the 3Rs Model for Success

Target audience:

• Front Desk and Executive Club (rank and file up to managers who check-in guests)

🔗 Register HERE (capped at 20 learners)

Transform Service into Signature
5-Star Experiences

This dynamic workshop is designed for Sales & Marketing managers and leaders who want to transform their presentations into powerful tools for success. Led by Ang Woon Jiun, a recognized expert in persuasive communication, this session will equip you with the skills to craft compelling narratives, use vocal charisma to command attention, and design thoughtful visuals that amplify your message.

You will learn to handle Q&A gracefully, translate complex data into actionable insights, and ensure every presentation drives immediate decision-making and tangible results.

Workshop Details:

• Date: 5 November 2025

• Time: 9:00 AM - 6:00 PM

• Venue: Singapore Shopping Centre, 190 Clemenceau Ave

• Investment:

  • $60 per learner

  • $100 for two learner

🔗 Register HERE (capped at 24 learners)

Command the Room:
Persuade, Present, Prevail

This insightful workshop is for managers and above within the Rooms Division who are ready to elevate their leadership and service delivery. Facilitated by Ang Woon Jiun, a respected expert with nearly 15 years of experience in hospitality, this session will provide you with the tools to move beyond conventional service and build a culture of exceptional guest experiences.

You will learn to deconstruct the guest journey, design empowering service frameworks, and develop proactive strategies. The key takeaways will focus on implementing new metrics, fostering ownership within your team, and ultimately leaving a lasting legacy of outstanding hospitality.

Workshop Details:

• Date: 15 October 2025

• Time: 9:00 AM - 6:00 PM

• Venue: Singapore Shopping Centre, 190 Clemenceau Ave

• Investment:

  • $60 per learner

  • $100 for two learners

🔗 Register HERE (capped at 24 learners)

Master High-Stakes Negotiation with Emotional Intelligence

This targeted session is designed to sharpen the negotiation skills of HR & Procurement teams in a luxury hotel setting. Led by Ang Woon Jiun, a recognized expert in strategic negotiation and emotional intelligence, this workshop will move you beyond traditional bargaining. You will master the art of uncovering hidden agendas, using strategic silence, and crafting holistic "win-win-win" value propositions.

The program focuses on leveraging emotional intelligence to navigate difficult conversations, ultimately empowering your team to secure better outcomes for both the company and its counterparts.

Workshop Details:

• Date: 19 November 2025

• Time: 9:00 AM - 6:00 PM

• Venue: Singapore Shopping Centre, 190 Clemenceau Ave

• Investment:

  • $60 per learner

  • $100 for two learners

🔗 Register HERE (capped at 24 learners)